Protecting Your Personal Data Is Our Priority

bbw918 collects personal information from you in several ways, including during the account registration process, when you make deposits or withdrawals, when you contact our support team, and when you use our gaming services.

The types of information we may collect include:

• Identity Information: full name, date of birth, identity card number (MyKad) or passport, mobile phone number and email address.
• Financial Information: e-wallet account details (Touch 'n Go, ShopeePay), DuitNow information, bank account numbers for FPX purposes, and cryptocurrency wallet addresses (USDT, BTC, ETH).
• Technical Information: IP address, web browser type, device operating system, session data, and access records to our platform.
• Usage Information: betting history, transaction history, game preferences and overall account activity.
• Communication Information: records of any correspondence between you and the bbw918 support team, including live chat transcripts and emails.

The information we collect is used exclusively for the following purposes:

• Verifying user identity and processing account registration securely.
• Processing deposits and withdrawals using your chosen payment methods including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Providing gaming services and managing your account activity.
• Sending important account-related notifications, including transaction confirmations, password changes and security updates.
• Detecting and preventing fraud, service abuse and other unlawful activity.
• Complying with legal obligations and international licensing requirements.
• Improving the quality of our services based on aggregated and anonymised usage patterns.
• Delivering promotions or information on current offers — provided you have not objected to receiving such communications.

As a general rule, bbw918 does not disclose your personal information to any third party. However, there are certain situations that require us to share information with:

• Payment Processors: Service providers such as e-wallet transaction processors, banks and cryptocurrency platforms that help us process your deposits and withdrawals. These parties are bound by strict confidentiality agreements.
• Technical Service Providers: Companies that support our platform's operations in terms of cloud infrastructure, cybersecurity and analytics — all subject to binding data processing agreements.
• Regulatory Authorities: Where required by law or by the direction of a relevant licensing body, we may need to disclose certain information to the relevant authorities.
• Fraud Investigators: In cases involving investigation of fraudulent activity or financial crime, relevant information may be shared with legitimate authorities.

In all of the above situations, we will ensure that only the minimum information necessary is disclosed, and that such disclosure is carried out in accordance with strict security procedures.

The security of your personal information is bbw918's primary responsibility. We implement multiple layers of technical and operational protection to prevent any unauthorised access, disclosure, alteration or destruction of data.

The security measures we apply include:

• Data encryption using TLS/SSL protocols during information transmission.
• Encryption of sensitive data at rest within our databases.
• Role-based access controls with multi-factor authentication for internal staff.
• 24/7 system monitoring to detect unusual activity or intrusion attempts.
• Regular security audits conducted by independent cybersecurity teams.
• Clear incident response procedures in the event of any data breach.

bbw918 uses cookies and equivalent tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled without affecting your ability to use our services.
• Performance Cookies: Collect data on how you use our platform in aggregated and anonymised form to help us improve service quality.
• Functional Cookies: Store your preferences such as display language and account settings so you do not need to reconfigure them each time you log in.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the bbw918 platform.

As a bbw918 user, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the bbw918 support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe in accordance with our licensing requirements.

Your personal data is stored on servers located in secure data centres equipped with comprehensive physical and digital security controls. As bbw918 operates under an international licence, your data may be stored or processed outside Malaysia.

Any transfer of data across international borders is carried out using appropriate data protection mechanisms, including standard data transfer agreements and equivalent safeguards, to ensure your data remains protected regardless of where it is processed.

Our data retention periods are as follows:

• Active account data: Retained for the duration your account remains active.
• Financial transaction data: Retained for the period required by legal and licensing obligations.
• Log and access data: Retained for a sufficient period for security and audit purposes.
• Closed account data: Retained in accordance with applicable legal and regulatory requirements.

bbw918 services are restricted to individuals aged 21 and above only. We do not intentionally collect or process personal data from any individual below that age.

Parents or guardians who are concerned that their child may have registered a bbw918 account are advised to contact our support team immediately via live chat or email.

The bbw918 platform may contain references or links to third-party websites for informational or user convenience purposes. This Privacy Policy applies only to the bbw918 platform.

bbw918 is not responsible for the privacy practices or content of any third-party website. We recommend that you read the privacy policy of each website you visit separately.

bbw918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons.

In the event of material changes, we will:

• Update the "Last Updated" date at the top of this document.
• Display a clear notice on the bbw918 platform's main page regarding those changes.
• In the case of significant changes, send a notification directly to the email address registered to your account.

Your continued use of bbw918 services after the effective date of any amendment to this Privacy Policy will be considered as your acceptance of those changes. If you do not agree with any of the changes, you are advised to stop using our services and contact the support team for the account closure procedure.

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way we handle your personal data, please contact the bbw918 team through the following channels:

• Live Chat 24/7: Available directly on the bbw918 platform, in Malay and English.
• Email: [email protected] — we will endeavour to respond to all privacy-related enquiries within a reasonable timeframe.

We are committed to resolving any privacy concerns you may have in a fair, transparent, and timely manner.